Frequently Asked Questions
Everything you need to know about your Proenza Schouler experience.
What is your return policy for online orders?
We accept returns on full-price items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags and security seals attached.
Do you offer international shipping?
Yes, Proenza Schouler ships to over 100 countries worldwide. International shipping costs and duties are calculated at checkout based on your destination.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
Are Proenza Schouler handbags covered under warranty?
We offer a one-year warranty from the date of purchase on all handbags. This covers manufacturing defects but does not include normal wear and tear or accidental damage.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment payments.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure timely delivery. As a result, we are unable to modify or cancel an order once it has been confirmed. You may return the items once they arrive.